Working With Us: Terms of Reference for Integrative Mineral Balancing

Effective Date: 10 August 2025
Last Updated: 10 August 2025

This page outlines how programs at the Mineral Balancing Clinic operate, what is included, and what is expected from active clients.

1. Scope of Services

  • Care is provided as part of structured programs; we do not offer single consultations outside these programs.

  • Services are delivered online via Zoom and email only.

  • Our services complement but do not replace medical care.

2. Program Timeframes

  • Programs run in cycles of approximately 3–4 months, aligned with HTMA retesting.

  • HTMA samples must be collected at the correct stage in your cycle.

  • Clients must book their consultation within 2 weeks of receiving their HTMA results and booking link.

  • Consultations must be completed within 4 weeks of the HTMA date; if this timeframe is exceeded, a new HTMA will need to be purchased before continuing.

  • Services and inclusions cannot be carried forward beyond the cycle’s expiry.

3. Communication

  • We aim to respond to messages within 2 standard business days.

  • Keep us informed of any significant changes, such as new medications or health concerns.

  • Urgent or emergency matters should be directed to your GP or medical provider.

3A. Respectful Conduct

We maintain a respectful, professional environment and expect the same in all interactions. Abusive, aggressive, or disrespectful behaviour — including but not limited to verbal abuse, personal insults, intimidation, harassment, or threatening language — will not be tolerated. Such behaviour may result in immediate termination of services.
If services are ended for this reason, any entitlement to a refund will be determined in line with the Returns, Refunds & Cancellations Policy and your rights under Australian Consumer Law.

4. Appointment Attendance

5. Responsibilities

  • Provide accurate information during intake and throughout your care.

  • Follow supplement plans and program guidance unless changes have been discussed with us.

  • Avoid following multiple protocols from different practitioners unless agreed upon.

6. Financial Terms

  • Payment is due according to the invoice schedule for your program.

  • Concession or family discounts may be available depending on your location and eligibility; please ask before your next invoice if you believe you may qualify.

  • Refunds are issued in accordance with the Returns, Refunds & Cancellations Policy.

7. Consent and Agreements

Before starting a program, you will be asked to sign a Consent and Liability Release confirming that:

  • Our services are not medical treatment

  • We do not offer diagnosis or cures

  • Results vary depending on your situation and how consistently you follow the plan

You are also agreeing that you’ve read and understood:

8. Policy Updates

We reserve the right to update this policy at any time. By continuing as a client, you agree to the most current version. We will endeavour to give reasonable notice of any significant changes.