Your Guide to Ongoing Care
Estimated read time: ~10 minutes
Effective Date: 10 August 2025
Last Updated: 5 Dec 2025
This page outlines how intake, programs, communication, HTMA, and ongoing care operate at the Mineral Balancing Clinic. It applies to all new clients, current clients, and returning clients resuming care after time away.
These policies replace the previous PPS-based system.
1. Eligibility
Our services are available to residents of:
Australia
New Zealand
United States
Canada
Singapore
Hong Kong
Central and South America (e.g., Mexico, Brazil, Argentina)
Clients outside these areas require explicit approval. All services are delivered online via email and Zoom.
You may work with us if:
You have stable internet unless medically exempt
You can attend video consultations
You can manage written communication in English without translation tools
You can follow supplement, dietary, and lifestyle guidance
You are not working with multiple practitioners unless agreed upon
You are 18+ or you are a parent/guardian enrolling a child aged 3+ (children’s rules apply)
Family & Household Eligibility — Summary
Only one household member may begin intake at a time. Couples and families cannot book multiple Initial Consultations simultaneously. Children and additional adults may join after the primary adult reaches their second Retest (see Section 5).
2. Scope of Services
Care is delivered through structured Program Cycles and, for active clients, optional follow-up consultations.
Services complement but do not replace medical care.
John provides natural‑medicine, nutritional, dietary, lifestyle and general functional‑testing guidance within his professional scope.
We do not provide diagnosis or medical treatment.
3. Intake Process (New 2025 Structure)
The intake process is now simple and linear:
No Discovery Calls
We no longer offer discovery calls or informal pre‑program chat sessions.
Step 1 — Enquiry & Eligibility
You may contact us to confirm eligibility or wait for Intake to open. Spaces are limited and released periodically depending on clinic capacity.
Step 2 — Initial Consultation (90 minutes, paid upfront)
This replaces the previous PPS system. The Initial Consultation includes:
a full clinical history review
orientation to program structure
clarification of expectations and responsibilities
assessment of nutritional, lifestyle, and natural‑medicine factors
interpretation of relevant at-home or functional testing
identification of next steps
confirmation of suitability
Attending an Initial Consultation does not guarantee entry into a Program Cycle. (See "Right to Decline Entry" below.)
Step 3 — HTMA (ordered after the Initial Consultation)
Clients must not order a HTMA before their Initial Consultation. HTMAs are ordered only after this appointment to ensure correct timing and alignment with your Program Cycle. HTMA timing does not override availability or booking order.
Booking Spacing Requirement
To protect clinic scheduling and ensure appropriate sequencing, we will not book an Initial Consultation and the first Program Cycle consultation within 2 weeks of each other.
Step 4 — Begin Your Program Cycle
Once your HTMA is returned, you will move into a repeating Program Cycle:
HTMA
Consultation
Updated Program Plan
Cycle adjustment support
Repeat
Compulsory Policy Reading
To enter a Program Cycle, you must confirm that you have read:
This Master Policy
The Returns, Refunds & Cancellations Policy
The Privacy Policy
The Health Disclaimer
4. Respectful Conduct
We maintain a professional, respectful clinic environment.
All communication occurs via email.
We do not provide support through SMS, social media, or messaging apps.
Abusive, aggressive, or disrespectful behaviour will not be tolerated.
Such behaviour may result in immediate termination of services. Refund eligibility will follow the Returns, Refunds & Cancellations Policy and Australian Consumer Law.
5. Family, Couples & Multi-Member Households (New 2025 Policy)
Families and couples often require more support and more coordinated planning. To protect clinic capacity, ensure consistent care, and avoid repeated no-shows from group bookings, the following rules apply:
Staged Entry — One Person at a Time
Only one household member may begin intake at a time. Households may not book multiple Initial Consultations simultaneously.
Primary Adult Requirement
Families must designate one adult as the primary client. This person must:
complete the Initial Consultation
complete their first Program Cycle
reach their second Retest (start of Cycle 2)
Only then can additional family members begin intake.
Children & Dependants
Programs are available from age 3+.
For all minors:
A parent/guardian must manage bookings, communication, plans, and supplements.
A child may begin on their own if no adults in the household are joining, however we generally do not recommend this unless clinically appropriate.
Reasons for This Structure
Protects limited Initial Consultation capacity
Ensures the family understands what the program involves before multiple members enrol
Reduces no-shows and premature withdrawals
Improves long-term outcomes by embedding the rhythm first in one adult
6. Communication
We aim to respond within 2–3 standard business days.
Update us about significant changes (e.g., new medications, major health events).
Emergencies must be directed to your GP or emergency services.
7. Appointments, Forms & Attendance
A pre-consultation form is required for every Program Cycle.
It must be submitted before your consultation.
Consultations begin at the scheduled time.
John requires the full session duration; please be ready to begin promptly.
Rescheduling and cancellations follow the Returns, Refunds & Cancellations Policy.
8. Program Cycles & Timeframes
Program Cycles run approximately 3–4 months, aligned with HTMA retesting. Established Clients may receive longer cycles (up to 5–6 months) at John’s discretion.
Requirements
HTMA samples must be submitted promptly.
The consultation must be booked within 2 weeks of receiving your HTMA report.
The consultation must occur within 4 weeks of the HTMA date.
If exceeded, a new HTMA will be required before continuing.
Unused inclusions do not carry forward beyond the cycle.
9. HTMA Requirements & Conditions
HTMA is required for every Program Cycle.
Approved Laboratories
ARL (USA)
TEI (USA) / TEI distributor - Mineral Check (UK), Interclinical (AU)
CanAlt (CA)
Ordering
HTMA must be ordered through the clinic unless you hold an approved practitioner account.
Practitioner-supplied HTMAs must be from an approved lab.
Existing HTMAs (New Clients)
Under the new intake structure, most new clients will not have a recent HTMA unless they are a practitioner or have been working under a practitioner who ordered it. Existing HTMAs are accepted only in limited circumstances.
You may use an existing HTMA only if:
It is from ARL, TEI / Mineral Check, Interclinical (AU), or CanAlt
It is less than 4 weeks old at the time your first Program Cycle begins
Raw data is available
You agree to work within the InMB method
If expired before your consultation, a new HTMA is required.
Please note: We cannot schedule an Initial Consultation and your first Program Cycle consultation within 2 weeks of each other, even when you are supplying an existing HTMA. We do not adjust timelines or expedite bookings to prevent expiry.
HTMA timing does not override clinic availability.
Sample Requirements
Head hair only (unless pre-approved)
Follow clinic collection guidelines
10. Returning to Care After a Break (Updated 2025 Rules)
Returning clients re-enter through a consultation only, not a program.
Availability is dependent on clinic capacity.
Timeline & Required Consultation Type
Under 6 months → Standard consultation time (as determined by John)
6–8 months → Standard time +15 minutes
9–11 months → Standard time +30 minutes
12+ months → Consultation-only re-entry (length determined by John; this applies whether you paused care, stepped away, or worked with another practitioner)
24+ months → Re-enter as a new client
Notes
These rules apply regardless of how many cycles were completed previously.
Returning clients must meet all standard requirements again, including HTMA sequencing and policy agreements.
11. Responsibilities
Clients must:
Provide accurate information throughout their care
Follow recommended plans unless discussed with us
Avoid mixing protocols unless agreed
Manage supplement ordering
Read and understand clinic policies
12. Financial Terms
Payments follow the invoice schedule for your Program Cycle
Family and concession discounts apply only to Program Cycles, not HTMA fees
Refunds follow the Returns, Refunds & Cancellations Policy
(Prices are listed on the Pricing page.)
13. Policy Updates
This policy may be updated at any time. By beginning intake or continuing as a client, you agree to the most current version.
We will endeavour to give reasonable notice of significant changes.