Your Guide to Ongoing Care

Estimated read time: ~10 minutes
Effective Date: 10 August 2025
Last Updated: 5 March 2026

This page outlines how intake, programs, communication, HTMA, and ongoing care operate at the Mineral Balancing Clinic. It applies to all new clients, current clients, and returning clients resuming care after time away.

These policies replace the previous PPS-based system and also introduce a new family and household intake model.

1. Eligibility

Our services are available to residents of:

  • Australia

  • New Zealand

  • United States

  • Canada

  • Singapore

  • Hong Kong

  • India

  • Central and South America (e.g., Mexico, Brazil, Argentina)

Clients outside these areas require explicit approval. All services are delivered online via email and Zoom.

You may work with us if:

  • You have stable internet unless medically exempt

  • You can attend video consultations

  • You can manage written communication in English without translation tools

  • You can follow supplement, dietary, and lifestyle guidance

  • You are not working with multiple practitioners unless agreed upon

  • You are 18+, or you are a parent/guardian enrolling a child aged 3+

Family & Household Eligibility — Summary

Households may begin care in one of two ways:

  • Independent Entry: Household members may each purchase an Initial Consultation and begin care independently if intake places are available. No household discounts apply.

  • Primary Client Pathway: A household may nominate one person as the Primary Client. After the Primary Client establishes program continuity (see Section 5), additional household members may begin care and the household discount becomes available. Once eligible, household members may purchase Initial Consultations under this pathway regardless of whether public intake is currently open.

Full details of both pathways are explained in Section 5.

2. Scope of Services

Care is delivered through structured Program Cycles and, for active clients, optional follow-up consultations.

Services complement but do not replace medical care.

John provides natural‑medicine, nutritional, dietary, lifestyle and general functional‑testing guidance within his professional scope.

We do not provide diagnosis or medical treatment.

3. Intake Process (New 2026 Structure)

The intake process is now simple and linear:

No Discovery Calls

We no longer offer discovery calls or informal pre‑program chat sessions.

Step 1 — Enquiry & Eligibility

You may contact us to confirm eligibility or wait for Intake to open. Spaces are limited and released periodically depending on clinic capacity. A waitlist may be used to notify interested clients when new intake becomes available; joining the waitlist does not reserve or guarantee a place.

Step 2 — Initial Consultation (90 minutes, paid upfront)

This replaces the previous PPS system. The Initial Consultation includes:

  • full clinical history review

  • orientation to the program structure

  • clarification of expectations and responsibilities

  • assessment of nutritional, lifestyle, and natural‑medicine factors

  • interpretation of relevant at‑home or functional testing and discussion of next steps

  • confirmation of suitability for care

Attending an Initial Consultation does not guarantee entry into a Program Cycle. (See "Right to Decline Entry" below.)

Initial Consultations must be used within 90 days of purchase. Refund and cancellation conditions are outlined in the Returns, Refunds & Cancellations Policy.

Step 3 — HTMA (ordered after the Initial Consultation)

Clients must not order a HTMA before their Initial Consultation. HTMAs are ordered only after this appointment to ensure correct timing and alignment with your Program Cycle. HTMA timing does not override availability or booking order.

Booking Spacing Requirement

To protect clinic scheduling and ensure appropriate sequencing, we will not book an Initial Consultation and the first Program Cycle consultation within 2 weeks of each other.

Step 4 — Begin Your Program Cycle

Once your HTMA is returned, you will move into a repeating Program Cycle:

HTMA → Consultation → Updated Program Plan → Cycle adjustment support → Repeat

Compulsory Policy Reading

To enter a Program Cycle, you must confirm that you have read:

4. Respectful Conduct

We maintain a professional, respectful clinic environment.

All communication occurs via email.

We do not provide support through SMS, social media, or messaging apps.

Abusive, aggressive, or disrespectful behaviour will not be tolerated.

Such behaviour may result in immediate termination of services. Refund eligibility will follow the Returns, Refunds & Cancellations Policy and Australian Consumer Law.

5. Family, Couples & Multi-Member Households (Updated 2026 Policy)

Households may begin care in one of two ways. These pathways allow families either to begin together or to have one person establish program continuity first.

New Client Households

Independent Entry

Household members may begin care at the same time if intake places are available.

Each person must:

  • purchase their own Initial Consultation

  • pay the full Initial Consultation fee

  • enter the program independently

No household discounts apply under this pathway.

Primary Client Household Pathway

A household may nominate one person as the Primary Client.

The Primary Client first establishes the Foundational Year of care. The Foundational Year consists of four consecutive HTMAs conducted through the Mineral Balancing Clinic Program Cycle, typically spaced approximately 3–4 months apart. HTMAs completed independently or through another practitioner do not count toward foundational continuity unless explicitly approved by John.

The Primary Client must meet the following continuity requirements before additional household members may begin:

  • completion of the Initial Consultation

  • completion of the second Program Cycle HTMA and consultation (the second retest consultation)

  • no gap longer than 4 months between HTMAs

Once these conditions are met, additional household members may begin care and may purchase Initial Consultations under the household pathway regardless of whether public intake is currently open.

When a household enters through this pathway:

  • Additional household members receive a 20% household discount on their Initial Consultation and Program Cycles

  • the Primary Client receives the same 20% household discount on Program Cycles once another household member has joined

This structure replaces previous family‑stacking arrangements.

Established Client Households

Once a Primary Client has completed the foundational year of care, or is considered an Established client based on past policies, additional household members may begin intake regardless of whether public intake is currently open, provided the Primary Client has consulted within the past 12 months.

  • Additional household members receive a 20% household discount on their Initial Consultation and Program Cycles

  • the Primary Client receives the same 20% household discount on Program Cycles once another household member has joined

If the Primary Client has not consulted within the past 12 months, additional household members must enter under Independent Entry when intake places are available.

The Primary Client designation may transfer between household members where appropriate, provided the continuity requirements above are met. John may override these requirements in exceptional circumstances.

Programs for Children

Programs are available from age 3+.

For all minors:

  • a parent or guardian must manage bookings, communication, plans, and supplements

Children may begin care either independently or as part of a household pathway.

Where a child is the Primary Client or presents with more complex health concerns, the standard program structure may be recommended.

Where a child is joining under an active Primary Client and is not experiencing complex or chronic health concerns, a streamlined children’s program may be used. These programs provide a lighter version of the standard program and receive the same 20% household discount.

Concessions

Before another household member joins, the Primary Client may still access:

  • the 10% concession rate.

These concessions apply only to Program Cycles and do not apply to the Initial Consultation or HTMAs.

6. Follow‑Up Consultations

Additional consultations are available for active clients who require extra support between HTMA retests. These consultations are optional and used when additional guidance is needed between scheduled Program Cycles.

  • Billed per hour

  • Eligible discounts (e.g. household or concession) apply automatically

  • Bookings are available in 30‑minute or 1‑hour slots

Time is billed after the consultation based on the actual time used:

  • billed in 10‑minute increments

  • minimum charge of 20 minutes

Clients are invoiced after the session according to the time used.

7. Communication

We aim to respond within 2–3 standard business days.

Update us about significant changes (e.g., new medications, major health events).

Emergencies must be directed to your GP or emergency services.

8. Appointments, Forms & Attendance

  • A pre-consultation form is required for every Program Cycle. It must be submitted before your consultation.

  • Consultations begin at the scheduled time.

  • John requires the full session duration; please be ready to begin promptly.

  • Rescheduling and cancellations follow the Returns, Refunds & Cancellations Policy.

9. Program Cycles & Timeframes

Program Cycles run approximately 3–4 months, aligned with HTMA retesting. Established Clients may receive longer cycles (up to 5–6 months) at John’s discretion.

Requirements

  • HTMA samples must be submitted promptly.

  • The consultation must be booked within 2 weeks of receiving your HTMA report.

  • The consultation must occur within 4 weeks of the HTMA date.

If exceeded, a new HTMA will be required before continuing.

Unused inclusions do not carry forward beyond the cycle.

10. HTMA Requirements & Conditions

HTMA is required for every Program Cycle.

Approved Laboratories

  • ARL (USA)

  • TEI (USA) / TEI distributor – Mineral Check (UK), Interclinical (AU)

  • CanAlt (CA)

Ordering

HTMA must be ordered through the clinic unless you hold an approved practitioner account.

Practitioner-supplied HTMAs must be from an approved lab.

Existing HTMAs (New Clients)

Under the new intake structure, most new clients will not have a recent HTMA unless they are a practitioner or have been working under a practitioner who ordered it. Existing HTMAs are accepted only in limited circumstances.

You may use an existing HTMA only if:

  • It is from ARL, TEI / Mineral Check, Interclinical (AU), or CanAlt

  • It is less than 4 weeks old at the time your first Program Cycle begins

  • Raw data is available

  • You agree to work within the InMB method

If expired before your consultation, a new HTMA is required.

Please note: We cannot schedule an Initial Consultation and your first Program Cycle consultation within 2 weeks of each other, even when you are supplying an existing HTMA. We do not adjust timelines or expedite bookings to prevent expiry.

HTMA timing does not override clinic availability.

Sample Requirements

11. Returning to Care After a Break (Updated 2025 Rules)

This section covers two situations:

  • Returning within 12 months: you are resuming care after a pause, and your consultation length is adjusted based on the time since your last appointment.

  • Re-entry after 12+ months or after working elsewhere: you must complete a re-entry consultation before ordering a new HTMA or starting a new Program Cycle.

Availability is dependent on clinic capacity.

A. Returning Within 12 Months

Consultation length is adjusted based on how long it has been since your last appointment:

  • Under 6 months → Standard consultation time (as determined by John)

  • 6–8 months → Standard time +15 minutes

  • 9–11 months → Standard time +30 minutes

B. Re-Entry Consultation Required

A re-entry consultation is required if either of the following applies:

  • 12+ months since your last appointment, or

  • you have worked with another practitioner and want to resume care with the clinic

The length of the re-entry consultation is determined by John.

After a re-entry consultation, you must meet all standard requirements again, including HTMA sequencing and policy agreements.

C. Re-Enter as a New Client

  • 24+ months → Re-enter as a new client

Notes

These rules apply regardless of how many Program Cycles were completed previously.

12. Responsibilities

Clients must:

  • Provide accurate information throughout their care

  • Follow recommended plans unless discussed with us

  • Avoid mixing protocols unless agreed

  • Manage supplement ordering

  • Read and understand clinic policies

13. Financial Terms

Payments follow the invoice schedule for your Program Cycle.

Family and concession discounts apply only to Program Cycles, not HTMA fees.

Refunds follow the Returns, Refunds & Cancellations Policy.

(Prices are listed on the Programs & Pricing pages.)

14. Policy Updates

This policy may be updated at any time. By beginning intake or continuing as a client, you agree to the most current version.

We will endeavour to give reasonable notice of significant changes.