Privacy Policy

Mineral Balancing Clinic is owned and operated by John Bumpus and Erin Bumpus. All clinical services are provided solely by John Bumpus.

Effective Date: 15 October 2020
Last Updated: 15 August 2025

At Mineral Balancing Clinic, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also consider relevant international privacy standards where applicable.

By continuing to use our services, you agree to be bound by the most current version of this policy. We will give reasonable notice to clients affected by significant changes.

This policy explains how we collect, use, store, and protect your personal information.

1. What We Collect

We may collect personal and health-related information when you:

  • Join our waitlist

  • Purchase a service or program

  • Submit a health form, intake form, or hair sample

  • Contact us directly via email or our website

  • Use our website or other digital platforms

This information may include:

  • Name and contact details (email, phone, address)

  • Date of birth and demographic information

  • Health history and lifestyle data

  • Payment information (via secure third-party platforms)

  • Website usage data (via cookies or analytics tools)

Sensitive health information is only collected with your informed consent and used solely for the purpose of supporting your participation in our services. We only collect what is necessary and relevant to deliver our services effectively.

2. Why We Collect Your Information

We collect personal information to:

  • Deliver consultations and mineral balancing services

  • Process payments and manage bookings

  • Communicate important updates or instructions

  • Improve our services and client experience

  • Comply with legal and regulatory requirements

3. How We Store and Protect Your Data

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Your information is stored securely using cloud-based platforms that meet recognised security standards.

We use trusted third-party systems for practice management, communication, invoicing, data collection, and service delivery, including:

  • Zanda (formerly PowerDiary) – for managing client appointments, forms, and records

  • Xero – for invoicing and financial records

  • PayPal and Stripe – for secure payment processing

  • Gmail – for client communication and administrative support

  • Zoom – for delivering online consultations and meetings

  • Analytical Research Labs (ARL) and Trace Elements Inc. (TEI) – for HTMA sample processing and report generation

Other integrated platforms may support functions such as form submissions, email communication, client education, and analytics.

Data may be stored in:

  • Australia

  • United States

  • Any other countries where our service providers maintain servers

We take reasonable steps to ensure all platforms we use meet appropriate data security and privacy standards.

4. Use and Disclosure of Information

We only use or disclose your information for the purpose for which it was collected, unless:

  • You give consent to another use

  • It is required or authorised by law

  • It is reasonably necessary to prevent a serious threat to life, health, or safety

We do not sell, rent, or share your personal information with unauthorised third parties.

5. Use of De-Identified Data for Educational Purposes

We may use de-identified information from client cases to support educational activities, practitioner training, and the development of health-related resources. All identifying details are removed to protect privacy. No personal or health data is shared in a way that could reasonably identify an individual.

Where applicable, your consent to this use will be confirmed during the intake process.

6. Cookies and Website Analytics

Our website is hosted on Squarespace, which uses essential cookies to support core functionality such as page navigation, security, and site performance. These cookies do not store personal data and cannot be turned off.

We do not use third-party tracking tools, advertising cookies, or behavioural profiling pixels.

You can read more about Squarespace’s use of cookies here: https://support.squarespace.com/hc/en-us/articles/360001264507

7. Cross-Border Disclosure of Information

Our services are accessible worldwide. If you are located outside Australia, your information may be transferred to, stored, or processed in Australia, the United States, or other jurisdictions where our service providers operate.

We take reasonable steps to ensure overseas recipients of your personal information uphold privacy standards consistent with the APPs, including through contractual protections and selecting service providers with robust privacy policies.

8. Access, Correction, and Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate, incomplete, or outdated information

  • Withdraw consent (where applicable)

  • Request deletion of your information (subject to legal obligations)

To make a request, please contact us via email. We aim to respond within 30 days of receiving your request, in accordance with APPs 12 and 13.

9. Data Retention and Destruction

We retain personal information only for as long as it is required for the purpose for which it was collected or as required by law.

When no longer required, we take reasonable steps to securely destroy or de-identify personal information in accordance with APP 11.2.

10. External Links

Our website may contain links to external websites, including our free educational site mineralbalancing.org. These sites have their own privacy policies, which may differ from ours. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before submitting personal information.

11. Email Communication Consent

By providing your email address, you acknowledge and consent to receive documents and correspondence related to your care via email. Some of these communications may be sent by third-party providers and may not be encrypted. While we work only with trusted partners, we cannot guarantee the security of email transmissions.

From 1 July 2025, the updated Queensland Privacy Principles (QPPs), introduced under the Information Privacy and Other Legislation Amendment Act 2023, require express, informed consent before personal information is disclosed for secondary purposes. We must also notify affected individuals and the Office of the Information Commissioner of eligible data breaches, including those involving third-party providers. By using email for communication, you confirm you understand these requirements, the potential risks of email correspondence, and your rights under these reforms.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please reach out via the contact page.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au